Get Audit Ready.
Stay Fully Compliant.
Grow Your Lettings Income With Confidence.
We Help Welsh Lettings Agents Strengthen Compliance, Improve Their Systems, And Get Fully Audit-Ready - So They Can Grow Their Income Without The Stress, Confusion, Or Extra Workload.
Worried Your Compliance Is Holding Back Your Lettings Growth?
Competitors are cutting corners, compliance is tightening every year, and landlords are more cautious than ever. Every new instruction feels harder to win, not because you’re not good at what you do, but because the lettings landscape in Wales has become more complex and more demanding.
You’re working hard, offering a brilliant service, and doing your best to stay up to date… yet it still feels like landlords choose agents who are cheaper, faster, or “good enough”, even if they’re nowhere near as compliant or as thorough as you are.
Your portfolio isn’t growing the way it should, uncertainty around audits is always in the back of your mind, and the pressure to keep your fees low can make it feel impossible to scale.
If that sounds familiar, you’re not alone, and the good news is, compliance doesn’t have to hold you back. In fact, when done properly, it becomes the very thing that helps you grow.
After Letting 4,000+ Properties and Leading an 18-Year Lettings Business, I Now Teach Welsh Agents the Systems That Actually Work.
I know exactly how tough it is to grow a lettings business in Wales — especially when you’re juggling fee-cutting competitors, increasing compliance demands, and landlords who shop around based on price instead of professionalism. Most agents are working incredibly hard, but still not seeing the long-term growth they deserve. The problem isn’t effort — it’s not having the right systems and compliance structure behind you.
After nearly two decades running an award-winning Welsh lettings agency, letting more than 4,000 properties, and training agents directly for Rent Smart Wales, I now help Welsh lettings agents become fully audit-ready and grow with confidence. I’ve seen from every angle what actually works to build a profitable, well-run portfolio.
The agents who succeed don’t just work harder — they follow clear processes, stay fully compliant, and have systems that support consistent growth and recurring income. That’s exactly what I help agents put in place.
When your compliance, paperwork, and processes are solid, everything gets easier — winning instructions, retaining landlords, and scaling your business without the stress.
Choose the Best Path to Grow Your Estate Agency
Your First £100,000 Estate Agency - The Digital Course
A complete, step-by-step course for new or early-stage estate agents who want to build a profitable agency from the ground up. You’ll get access to proven strategies, tools, and templates to help you attract more valuations, win instructions, and grow your income – all without cutting fees or relying on portals.
Our Group Coaching Programmes
Join a focused group of ambitious lettings agents working towards the same goal – more landlords, better fees, and stronger recurring income. With regular live coaching calls, expert guidance, and peer support, you’ll stay accountable, take consistent action, and build real momentum inside your lettings business with a clear plan and community support.
One On One Coaching
Get tailored support and direct access to Rachel to transform your lettings business. Together, you’ll uncover what’s holding your growth back, put the right systems in place, and build a personalised strategy to grow your portfolio, increase recurring revenue, and scale your agency with confidence and clarity.
Why Work With Us?
We’ll help you attract more of the right kind of landlords – those who are serious, motivated, and looking for a reliable agent to manage their property. You’ll stop chasing time-wasters and start having better conversations with better prospects.
More Instructions, Less Effort
Improved Conversion Rates at Higher Fees
Getting in front of a landlord is one thing, winning the instruction is another. We’ll help you sharpen your pitch, position yourself as the clear choice, and justify a stronger fee – so you can stop competing on price and start leading on value.
A Proven Growth System That Works
You’ll get access to a clear, structured process that’s built to grow successful lettings businesses. Less guesswork, more control – and a plan you can rely on to bring in more landlords, more consistently, month after month.
How Working With Us Looks
Step 1:
Book Your Free Discovery Call
We start with a free video call to get under the bonnet of your estate agency – what’s going well, what’s holding you back, and what your goals are for the months ahead. It’s a relaxed but focused conversation where we’ll dig into your business, your current approach, and your ambitions. From there, we’ll recommend the package that’s best suited to help you grow – whether you’re looking for more listings, better fees, or a more efficient operation.
Step 2:
We Create Your Bespoke Growth Plan
Once you’re on board, we’ll work closely with you to create a tailored strategy based on your market, your strengths, and the opportunities ahead. This includes refining your marketing, streamlining your processes, and improving conversion at every stage – from lead to completion. You’ll receive expert coaching and step-by-step guidance throughout, so you’re never left second-guessing what to do next – just clear, practical actions that move your business forward.
Step 3:
You Win More Listings, At Better Fees
With the right plan in place – and the accountability to stay on track – you’ll start to see tangible results. More valuations from local sellers. Higher conversion rates. Stronger fees. You’ll feel more in control, more confident in your business, and better equipped to grow sustainably. It’s not just about short-term wins; it’s about building a business you’re proud of, with a reputation that lasts.
What Our Clients Are Saying
“In the last 12 months I’ve grown my business by 58%”
“From my first meeting it was like a lightbulb moment”
“My conversion rate has increased massively”
Melanie Lewis - The Estate Agency
“Hand on heart, we are busier than ever”
“We now have a far better structure in place”
“The boards in the office are full”
Khilan Shah - EweMove Finchley
“This year has been so much better year that last year”
“The approach stood out because it was based on results”
“It feels like a team effort to grow the business”
Natalie Carter - Kai Carter Estates
FAQ’s
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We work with independent lettings agents of all shapes and sizes – from solo operators just starting out to established businesses looking to grow their portfolio, increase revenue, or tighten up their operations. If you’re committed to building a more profitable and scalable lettings business, we can help.
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That depends on where you’re starting from, but common results include more landlord instructions, better retention, stronger recurring income, higher management fees, and more efficient systems. We focus on practical, proven strategies – so the work you put in leads to measurable, sustainable growth.
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We get it – running a lettings business is full-on. That’s why everything we do is designed to be practical and time-efficient. You’ll get clear priorities, focused support, and tools that save you time, not add to your workload. Most agents find that even small changes make a big difference when applied consistently.
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Yes – especially in competitive areas. The strategies we use are built to help you stand out in busy markets by focusing on positioning, service, and value. Whether you’re in a city centre or a quieter patch, the goal is the same: attract more of the right landlords and build a business that doesn’t rely on racing to the bottom on fees.
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This isn’t generic advice or theory – it’s hands-on, lettings-specific support from someone who’s built and sold their own agency. Everything is practical, tested, and tailored to what actually works in the real world. You won’t get fluff or filler – just clear strategies, accountability, and a proper plan to help you grow.
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Our onboarding process is there to make sure we’re the right fit before we start. We’ll only work with you if we’re confident we can genuinely help you grow. And because our core programme is results-based, we’re just as invested in the outcome as you are. If you win, we win – simple as that.
The Landlord Community LTD T/A Hannah McCartan Consultancy
65A Station Road, Port Talbot, United Kingdom, SA13 1NW
Company Number 14772450
Tel: +44 1792 004808