Get Audit Ready.
Stay Fully Compliant.
Grow Your Lettings Income With Confidence.
We help Welsh lettings agents strengthen compliance, improve their systems, and get fully audit-ready - so they can GROW their income without the stress, confusion, or extra workload.
Worried Your Compliance Is Holding Back Your Lettings Growth?
Competitors are still cutting corners, Welsh legislation keeps evolving, and landlords are more cautious than ever. Every new instruction feels harder to win – not because you’re not good at what you do, but because operating a compliant lettings agency in Wales has become more complex, more detailed, and far more demanding than it’s ever been.
Between Rent Smart Wales requirements, the Renting Homes (Wales) Act 2016, increased licensing scrutiny, periodic contract obligations, and changing responsibilities around fitness for human habitation, it can feel like you’re constantly playing catch-up just to stay compliant.
You’re working hard. You care about doing things properly. You want your business to be safe, reputable and future-proof… yet it still feels like landlords choose agents who are cheaper, faster, or “good enough” – even when they’re ignoring huge areas of risk that you take seriously.
Your managed portfolio isn’t growing the way it should. The thought of your next Rent Smart Wales audit is always sitting in the back of your mind. And the pressure to keep fees competitive can make scaling your agency feel almost impossible.
If that sounds familiar, you’re not alone.
Here’s the good news: compliance doesn’t have to be the thing that holds you back.
When it’s structured properly, understood clearly, and embedded into your systems, Welsh compliance becomes your biggest competitive advantage. It builds trust with landlords, protects you from penalties, strengthens your processes, and positions your agency as the expert in a complex legal landscape.
And that’s exactly where I come in.
I help independent letting agents in Wales turn compliance from a stress point into a strength – so you can grow with confidence, pass audits with ease, and finally feel back in control of your business.
After Letting 4,000+ Properties and Leading an 18-Year Lettings Business, I Now Teach Welsh Agents the Systems That Actually Work.
I know exactly how tough it is to grow a lettings business in Wales — especially when you’re juggling fee-cutting competitors, increasing compliance demands, and landlords who shop around based on price instead of professionalism. Most agents are working incredibly hard, but still not seeing the long-term growth they deserve. The problem isn’t effort — it’s not having the right systems and compliance structure behind you.
After nearly two decades running an award-winning Welsh lettings agency, letting more than 4,000 properties, and training agents directly for Rent Smart Wales, I now help Welsh lettings agents become fully audit-ready and grow with confidence. I’ve seen from every angle what actually works to build a profitable, well-run portfolio.
The agents who succeed don’t just work harder — they follow clear processes, stay fully compliant, and have systems that support consistent growth and recurring income. That’s exactly what I help agents put in place.
When your compliance, paperwork, and processes are solid, everything gets easier — winning instructions, retaining landlords, and scaling your business without the stress.
Choose the Best Path to Grow Your Estate Agency
Your First £100,000 Estate Agency - The Digital Course
A complete, step-by-step course for new or early-stage estate agents who want to build a profitable agency from the ground up. You’ll get access to proven strategies, tools, and templates to help you attract more valuations, win instructions, and grow your income – all without cutting fees or relying on portals.
Our Group Coaching Programmes
Join a supportive and focused group of letting agents working in Wales who are all navigating the same legislation, Rent Smart Wales requirements and the Renting Homes (Wales) Act. Together, we turn compliance into a strength, helping you streamline systems, attract better landlords and grow your managed portfolio with confidence. Through regular live coaching calls, practical and expert guidance with peer support and accountability, you’ll take clearer action, feel more in control, and build a stronger, more profitable lettings business in Wales.
One On One Coaching
Get tailored, straight-talking support — and direct access to Hannah — to transform the way you run your lettings business. Together, we’ll uncover what’s really holding you back, tighten up your systems, boost profitability, and get you confidently audit-ready for Rent Smart Wales. You’ll walk away with a personalised, practical strategy to build a business that feels lighter, more organised, and far more scalable. No fluff. No overwhelm. Just clarity, accountability, and results.
Why Work With Us?
We’ll help you attract more of the right kind of landlords – those who are serious, motivated, and looking for a reliable agent to manage their property. You’ll stop chasing time-wasters and start having better conversations with better prospects.
More Instructions, Less Effort
Improved Conversion Rates at Higher Fees
Getting in front of a landlord is one thing, winning the instruction is another. We’ll help you sharpen your pitch, position yourself as the clear choice, and justify a stronger fee – so you can stop competing on price and start leading on value.
A Proven Growth System That Works
You’ll get access to a clear, structured process that’s built to grow successful lettings businesses. Less guesswork, more control – and a plan you can rely on to bring in more landlords, more consistently, month after month.
How Working With Us Looks
Step 1:
Book Your Free Discovery Call
We start with a relaxed, focused video call to take a proper look under the bonnet of your lettings business. We’ll chat through what’s working, where the compliance gaps might be hiding, and what’s causing you unnecessary stress or inefficiency.
You’ll leave the call with clarity on your next steps, and I’ll recommend the coaching package that best supports your goals — whether that’s tightening your processes, becoming Rent Smart Wales–audit ready, or simply running a smoother, more profitable agency.
Step 2:
We Create Your Bespoke Growth Plan
Once you’re on board, we’ll work together to create a clear, tailored plan that strengthens your compliance, streamlines your systems, and reduces risk across your business.
We’ll map out your processes, plug gaps, and simplify the way you manage properties, landlords, and tenancies — making everything lighter, more organised, and far less stressful.
You get step-by-step guidance and practical actions each week, so you always know what to prioritise and never feel overwhelmed.
Step 3:
You Win More Listings, At Better Fees
With improved systems, stronger compliance, and consistent accountability, you’ll quickly start to feel the difference.
Less firefighting. Less worry about audits. More time, more confidence, and more headspace to focus on growth.
Your agency becomes more efficient, more profitable, and far better positioned to attract and retain great landlords — all while knowing you’re fully Rent Smart Wales–ready.
What Our Clients Are Saying
“In the last 12 months I’ve grown my business by 58%”
“From my first meeting it was like a lightbulb moment”
“My conversion rate has increased massively”
Melanie Lewis - The Estate Agency
“Hand on heart, we are busier than ever”
“We now have a far better structure in place”
“The boards in the office are full”
Khilan Shah - EweMove Finchley
“This year has been so much better year that last year”
“The approach stood out because it was based on results”
“It feels like a team effort to grow the business”
Natalie Carter - Kai Carter Estates
Hannah McCartan Consultancy LTD
38 Wimmerfield Crescent, Killay, Swansea SA2 7BU
Company Number 14772450
Tel: +44 1792 004808